Frequently Asked Questions

Orders

After placing an order at New World TCG, you will receive an order confirmation by email. Please check your details carefully and contact us as soon as possible if anything is incorrect.

Orders containing in-stock products are processed as quickly as possible. If your order contains both in-stock products and pre-order products, the order may be shipped once all products are available unless we agree otherwise.

Pre-orders

Pre-orders allow you to reserve upcoming sealed TCG products before they are released. Release dates, quantities, and availability may change due to publishers, suppliers, distributors, or transport.

Pre-orders are shipped only after the products have officially released and arrived at New World TCG. If a supplier allocates less stock than expected, we will contact affected customers with a suitable solution.

Shipping

We pack orders carefully, especially sealed TCG products such as booster boxes, starter decks, premium collections, and collectibles. Protective packaging is used to help products arrive in good condition.

Track & Trace

Where available, Track & Trace information is sent by email after the parcel has been processed by the carrier.

Returns

You have a 14-day return period after receiving your order. Please contact info@newworldtcg.nl before returning any product, so we can provide the correct return instructions.

Payments

Available payment methods are shown during checkout. Payments are processed securely and orders are confirmed after successful payment.

Product condition / sealed products

New World TCG focuses on authentic sealed TCG products. Sealed products must remain unopened, unused, complete, and in original condition if returned.

Contact

For questions about orders, pre-orders, shipping, returns, or products, contact us at info@newworldtcg.nl or call +31 6 38009559.